Applications Status:
Status Date/Time: 7/29/2010 9:00 a.m.
BIC Online Reservation System, http://bicapp.usuhs.mil/, Status: down
FSM Faculty Mentoring Sys., http://www.usuhs.mil/faculty/mentoring.html, Status: up
GEO Online Application http://gapp.usuhs.mil/default.asp, Status: down
GEO Online Course Registration http://ieb.usuhs.mil/geo/default.asp, Status: up
MDL Annual Room Request, http://mdl.usuhs.mil/mdllogin.aspx, Status: down
Personnel Locator http://locator.usuhs.mil/, Status: up
STARS Online Application http://ieb.usuhs.mil/, Status: up
USU COLLAB http://usucollab.usuhs.mil, Status: up
Email Servers: Status: up
USU Online Space Survey: http://usuweb.usuhs.mil/spacesurvey/login.cfm, Status: up
DIACAP Findings: http://usuweb.usuhs.mil/findings/login.cfm, Status: up
Oracle Client (Desktop) Applications:
STARS II, GEO, GSN, ASD, CHR, SEC, MPO, LAM, Pharmacy, AVC, Status: up
Mission Statement
The Helpdesk is a branch of the Customer Support division, OCIO. The Helpdesk provides front-end IT support for the University. Our mission is to provide professional IT services to Faculty Staff and Students here at USU.
GETTING ASSISTANCE
The Helpdesk uses the Heat Self Service system to track requests. By putting in a request for service through the HSS system, you ensure your request is tracked and worked on in the timeliest manner. You also have access to your request(s), your request history (open and closed) and the HSS knowledge base.
The Helpdesk provides customer support and technical services to USU from 6:00 a.m. until 6:00 p.m., Monday through Friday.
Support requests can be submitted to the Helpdesk online, email, telephone and walk-in. When submitting a service request, a ticket is logged into the database and immediately routed to the appropriate technical group for processing.
New to the university? You might be interested in viewing the Helpdesk Quick Reference Guide, or information on how to obtain an account.
DO NOT GIVE OUT YOUR PASSWORDS TO YOUR ACCOUNTS TO ANYONE! It is prohibited to give out your password for any Department of Defense computer systems. When discussing new accounts, a temporary password is always issued, and the user will be required to change it immediately. If someone should call and ask for your password, ask who they are, where they work and a number they are calling from, then notify the Helpdesk immediately. Passwords are your responsibility to keep secret and secured.
Contact Information
4301 Jones Bridge Road
G074
Bethesda, Maryland 20814
Voice: Comm (301) 295-9800
DSN 295-9800
help@usuhs.mil